Welly Support

If your data is missing or incomplete, the fix is usually to confirm HealthKit access for Welly and then reload data from the Profile page in the app.

Allow Welly to read your Health data

Welly needs access to your Apple Health data in HealthKit to calculate sleep, recovery, stress, and other wellness insights.

  1. •Open the Health app on your iPhone.
  2. •Tap Sharing, then Apps and Services.
  3. •Select Welly.
  4. •Turn on access for the health categories Welly requests, or use Turn On All if available.

If Welly asks in-app, approve access there

On first setup, iOS may show the Health access sheet directly inside Welly.

  1. •When the Health permission screen appears, review the requested categories.
  2. •Tap Allow so Welly can read your HealthKit data.
  3. •If you previously denied access, use the Health app steps above to enable it afterward.

Reload your data from the Profile page

After Health access is enabled, return to Welly and refresh the import so your metrics populate correctly.

  1. •Open Welly and go to your Profile page.
  2. •Use the reload data option.
  3. •Keep the app open while the data loads so the import can finish.

Need more help?

For any further questions, contact Welly support and include a short description of what you are seeing in the app.

support@welly.run